Privacy Policy

We at Domus Aedes respect your privacy and are committed to safeguarding your personal information. This Privacy Policy describes how we collect, use, protect, and disclose your data when you use our services, website, or communicate with us. By using our services, you agree to the practices outlined below.

1. Information We Collect

• Personal Information: Name, email, phone number, address, payment details, identification documents, and any information you provide through bookings, forms, or communications.

• Usage Data: Automatically collected technical information, including IP address, browser type, device identifiers, location data, and pages visited.

• Cookies & Tracking: We use cookies, pixels, and similar technologies to monitor usage, improve performance, and customize your experience.

2. How We Use Your Information

We process your information for:

• Bookings & Guest Services: To handle reservations, check-ins, check-outs, and related hospitality services.

• Operational Communication: To send confirmations, updates, and service notices.

• Commercial Communication:
  By providing your data, you explicitly authorize Domus Aedes to contact you for marketing and commercial purposes through all means of communication, including:

  • Email

  • SMS

  • WhatsApp

  • Phone calls

  • Push notifications

  • Automated or AI-powered systems

• Service Improvement: To analyze behavior, optimize services, and personalize experiences.

• Security & Fraud Prevention: To monitor, detect, and prevent unauthorized access, misuse, or fraudulent activities.

• Legal & Regulatory Compliance: To meet tax, regulatory, or governmental obligations.

3. Sharing Your Information

We may share your information with:

• Service Providers: Payment processors, IT providers, cleaning teams, and third-party platforms strictly for service delivery.

• Business Partners: Only if you request or consent to additional services.

• Authorities: When legally required or necessary to protect the safety, rights, and property of Domus Aedes and its guests.

4. Third-Party Liability Disclaimer

Domus Aedes may use third-party platforms (e.g. Airbnb, Booking.com, WhatsApp, Stripe, Meta, Google) to facilitate services. We are not responsible for how these third parties collect, use, or secure your information. Their policies govern your interactions with them, and you should review those policies separately.

5. Your Rights

• Access & Correction: You may request access to your data or corrections of inaccurate information.

• Deletion: You may request deletion of your data, subject to legal or contractual retention requirements.

• Marketing Opt-Out: You may opt out of marketing communications at any time using provided unsubscribe mechanisms or by contacting us directly.

6. Data Security

We implement commercially reasonable measures to secure your data against loss, misuse, and unauthorized access. However, you acknowledge that no system is 100% secure, and Domus Aedes shall not be held liable for breaches beyond our reasonable control.

7. International Data Transfers

Your data may be transferred and stored outside your country of residence. We adopt safeguards to ensure protection consistent with applicable data protection laws.

8. Children's Privacy

Our services are not intended for persons under 18 years old. We do not knowingly collect personal data from minors. If discovered, such data will be deleted.

9. Changes to this Policy

We may update this Privacy Policy periodically. Continued use of our services after updates constitutes acceptance of the revised terms.

10. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us:

Domus Aedes
Phone: +34 930 344 610
Email: [email protected]